Shipment

Why do I have to pay shipment costs?
I wish I could offer free shipment. However, the baskets are bulky and heavy and shipment prices differ per country.
Therefore, I charge the shipment costs depending on the weight and destination. I always try to find the cheapest way.

Will I receive a track and trace code?
Yes, all parcels ae shipped with a track and trace code. You will receive this once the parcel is on its way to you. 

Delivery Time

What is the delivery time of a cat basket?
All baskets are handmade to order, therefore it is not possible to ship within 1-2 days.
The average time to get a basket ready for shipment is 1-2 weeks in which I try my utmost to ship within a week. 
Of course I will keep you posted.

Returns

Is it possible to return a product?
Yes, it is possible to return a basket when the below conditions are met: 

- You have notified me within 14 days after you have received the product.
- The product is in as new condition (has not been used by your cat or other pets) 

What to do:
- Send me an email (info@sunnybaskets.nl) to notify me. I am always open for feedback and discuss any issue you may have. Sometimes we can find an alternative solution.
- After we agreed on the return of the product, please wrap it carefully and send it to the below address. 

Sunny Baskets
Westduinweg 200
2583AJ Den Haag
The Netherlands

As soon as I have received the product and approved the condition, the full purchase amount will be charged back to your account.
PLEASE NOTE: The return shipment costs are at your own expenses.

My cat will not use the basket, what to do?
It is of course possible that your cat ignores the basket. Cats have a mind of their own and therefore we love them ;). Sometimes it may take a while before they accept a new item in their safe space. Be patient and try adding a small blanket that smells familiar. Often placing the basket in a new (preferably sunny) location might help. 
For more tips and tricks on how to get your cat use a new basket, please read the blogpost I wrote.  

Washing instructions

Is it possible to wash a Sunny Baskets?

My first advice is to vacuum the basket at least once a week, like you would with your sofa, pillows and rugs.
You can use the small suction wand of the vacuum cleaner. This way, the baskets remains tidy and free of hair. 
Stains can be removed by hand wash and a mild detergent.

Should you however want to wash the basket (because a stain could not be removed with hand wash), then please ensure to select a sensitive wash program (30 degrees celcius and low spin). Remove hairs with the vacuum before washing in the washing machine.    

Please make sure to take off the leather label before washing, this could cause stains. You can easily place it back later, with 1 small stitch. 

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